英语翻译Not long ago,an incident that happened at Walt Disney to

英语翻译
Not long ago,an incident that happened at Walt Disney touched me greatly.A guest checking out of our Polynesian Village resort at Walt Disney was asked how she enjoyed her visit.She told the front-desk clerk she had had a（n） wonderful vacation,but was heartbroken about losing several rolls of Kodak color film she had not yet developed.At that moment she was particularly nervous over the loss of the pictures she had shot at our Polynesian Luau,as this was a memory she especially treasured.
Now,please understand that we have no written service rules covering lost photos in the park.Fortunately,the clerk at the front desk understood Disney's idea of caring for our guests.She asked the woman to leave her a couple rolls of unused film,promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a packet at her home.In it were photos of all the actors of our show,personally signed by each performer.There were also performances of the public procession and fireworks in the park,taken by the front-desk clerk in her own time after work.I happened to know this story because this guest wrote us a letter.She said that never in her life had she received such good service from any business.
Excellent service does not come from policy handbooks.It comes from people who care -and from a culture that encourages and models that attitude.
语言流畅 最好不用翻译工具

不久前,一件发生在迪士尼公司的事深深地打动了我.一位游客正在迪斯尼公司所属的Polynesian Village景点处办手续,工作人员就问起了她的旅行感受.这位游客就对前台的服务员说旅途很快乐,不过让她心痛的是她丢了几卷还没有冲洗的柯达胶卷.那里面的照片是在Polynesian Luau照的,当时看来她很是着急,因为那里面记载的是她这次旅行非常珍贵的记忆.
其实,我们的服务手册上并没有关于在景点帮人寻找遗失照片的规定,但幸运的是,前台的服务员非常了解迪斯尼公司的宗旨--给客人最好的服务.于是这位服务员就让这位游客留了几卷还没用的胶卷,并保证她会在Polynesian Luau为这位游客给剩下的表演留念.
两周后,这位游客在家中收到一个包裹,里面是所有演员的照片以及他们的签名.除此之外还有园区其它的一些照片,比如烟火晚会等等,这些照片都是那位服务员在工作之余拍的.我之所以知道这件事是因为那位游客给我写了一封信,她说这是她一生中得到的最好的服务.
好的服务不在于你将手册准则运用多好,而在于被服务人的评价以及一种鼓励和养成好的服务态度的文化.
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